Hotel Quality Management System
QMS is an Internet based web enabled measurement tool that has already proved to be a robust and dependable alternative to the traditional methodologies.
Other products in design and development phase are Guest Concern and Preventive Maintenance Management.
Hotel QMS offers high quality professional services in the following areas:
- Designing and implementing customized guest satisfaction measurement and management systems for individual hotels and hotel chains that wish to upgrade and improve current practices or install anew.
- Preparing a blue-print for a comprehensive guest satisfaction enhancement program from measurement to training and management.
- Auditing and evaluating existing practices against the criteria of reliability, security, validity, actionability and cost-benefit requirements.
- Training front-line staff in enhancing skills in utilizing guest feedback for improving hotel performance.
- Organizing top-management seminar to raise awareness of issues in building competitive advantage and achieving differentiation.